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Service Status

Systems update - 20th September 2019

The IT Department is currently investigating the following issues:

- Outlook - unable to access application on a Citrix Session. Outlook Web Access is not affected.

- Microsoft Office applications (including Outlook) error message displayed "Something went wrong your organisation has deleted this device" on a breakout session. Select "Continue" and the error message will clear after a few of minutes

- Citrix sessions slow and crashing.

 

 

MAAS360 Password issue

To fix Maas360 issue of requesting password and stating password is incorrect:

- Go to the phone's Play Store and search for MaaS360 for Android and update to the latest version, do the same for MaaS360 Mail. Then go to MaaS360 > Settings > then tap on the 3 dots on the top right hand side and choose MaaS360 Account > enter your latest Network Password.

Suspicious Email - [your name] ... [ Message clipped ] View entire message.

We have had reports of a suspicious email circulating with the subject of [your name] ... [ Message clipped ] View entire message.

 
If you receive this email, please delete it – no further action is required, provided you did not click the link. 
If you have opened the email and clicked the link, please do the following.

 

  • Immediately close Outlook. This will prevent the email from being forwarded on.
  • Immediately close any open browsers.
  • If you entered your password and /or username, you must immediately reset your password. This can be done by going to the lock screen of your computer or Citrix session, and clicking reset password. The IT Service Desk can help with this if required.
  • If you are logged into Citrix, log out of Citrix (start menu > log off). You may then log back in.
  • Go to your sent items, and retract all copies of the email that were sent from your account. Please note, this will not withdraw the email from any external emails in your contact list – if the email was forwarded on to them, please send them an email advising them of the threat.  
Further updates will follow.

iCentral access issue via IE / Firefox

Some people are experiencing issues accessing iCentral via Internet Explorer and Firefox. The issue is being investigated but in the meantime please use Chrome to access it by going to https://redcross.onelogin.com and clicking on the iCentral tile. You might need to reinstall the Onelogin app, so please do so if prompted and then click on the iCentral tile again. You should be logged into iCentral automatically after that. 

If app has been disabled, please try to repair it:

  1. In Chrome, click on menu icon (this will appear as three vertical dots) in the top right hand corner
  2. Select "More tools", "Extensions"
  3. Find the corrupted extension and click on "Repair"